Front Desk Receptionist

Department: Operations
Direct Report: Ashleigh Donahue, Operations Manager
Location: Roanoke, VA.

POSITION SUMMARY

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Main Job Tasks and Responsibilities

  • answer telephone, screen and direct calls
  • take and relay messages
  • provide information to callers
  • greet persons entering office
  • direct persons to correct destination
  • deal with queries from the public and customers
  • ensure knowledge of staff movements in and out of office
  • monitor visitor access and maintain security awareness
  • provide general administrative and clerical support
  • prepare correspondence and documents
  • receive and sort mail and deliveries
  • co-ordinate meetings and organize catering
  • monitor and maintain office equipment
  • control inventory relevant to office
  • tidy and maintain the common area

Education and Experience

  • high school diploma generally required
  • knowledge of administrative and clerical procedures
  • knowledge of computers and relevant software application
  • knowledge of customer service principles and practices
  • keyboard skills
  • ability to work a switchboard

Key Competencies

  • verbal and written communication skills
  • professional personal presentation
  • customer service orientation
  • information management
  • organizing and planning
  • attention to detail
  • initiative
  • reliability
  • stress tolerance